Privacy Policy

Version: 2.1 | Last updated: 09/06/2026

This Privacy Policy explains how Technology Solutions Middle East F.Z.E ("ethioCall", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our mobile application, website, or services.

We are committed to handling your data responsibly, transparently, and in compliance with applicable laws, including the UAE PDPL, GDPR, California privacy laws, Canada’s PIPEDA, South Africa’s POPIA, Israel’s Protection of Privacy Law, Saudi Arabia’s PDPL, and platform requirements of Apple and Google.


If you have any questions, contact us at: support@tsolution.ai

1. About Us

Technology Solutions Middle East F.Z.E

Office C1 – 1F – SF4499

Ajman Free Zone

Ajman, United Arab Emirates

Email: support@tsolution.ai

2. Scope of This Policy

This Policy applies to all users who:

  • download or use the ethioCall mobile application,
  • visit our website,
  • purchase prepaid plans or other services,
  • interact with our customer support.

By using ethioCall, you acknowledge this Policy.

3. Data We Collect

We collect and process personal data necessary to provide telecommunications services, maintain security, comply with legal obligations, process payments, and ensure service reliability. 

Below are the categories required by Apple and Google disclosure guidelines.

3.1. Contact Information

We collect:

  • Phone number (required to create your account)
  • Email (optional, for support or receipts)
  • Language preference

Used for: account creation, login, customer support, notifications.

3.2. Contacts (Address Book) — only with your permission

We may access:

  • Names
  • Phone numbers

We do NOT:

  • upload your contacts to our servers
  • transfer them to third parties
  • use them for matching or analytics

Contacts remain stored only locally on your device.

Used only to display your address book inside the App and allow you to select contacts when making calls. Contacts are not uploaded, stored on our servers, or used for analytics.

3.3. Device and Technical Information

To provide, secure, and improve the Service, we collect certain technical information about your device and application environment, including:
• Device model and manufacturer
• Operating system version
• Application version and build number
• IP address
• Time zone and language settings
• Push notification token
• Application instance identifiers (such as Firebase Installation ID or similar device identifiers)
• Diagnostic and troubleshooting information
This information is used for:
• account security and fraud prevention;
• service authentication and authorization;
• delivery of notifications;
• troubleshooting and technical support;
• performance monitoring and service stability.

3.4. Service Usage and Application Events

We collect limited information regarding your interaction with the Application, including:
• application launches;
• registration events;
• purchase events;
• service activation events;
• feature usage and navigation events (where applicable).
This information is used to operate, maintain, improve, and support the Service.
Where required by applicable law, analytics-related processing is performed on the basis of user consent.

3.5. Telecommunications Data

To provide telecommunications services, we process and store telecommunications-related data, including:
• your registered phone number;
• assigned virtual phone number(s);
• destination phone numbers used to establish calls;
• call timestamps;
• call duration;
• call status and routing information;
• missed call information;
• technical call diagnostics necessary for troubleshooting and service quality monitoring.
We do not record, monitor, or store the audio content of telephone calls.
Telecommunications data is processed solely for:
• call establishment and routing;
• service delivery;
• billing and package consumption calculation;
• fraud prevention and security;
• compliance with applicable telecommunications, legal, and regulatory obligations;
• troubleshooting and service quality monitoring.
Telecommunications data may be retained for up to 30 days, or longer where required by applicable law.

3.6. Purchase and Subscription Information

When you purchase prepaid plans, virtual number services, or other paid features, we collect:
• purchase identifier;
• transaction identifier;
• purchase token;
• purchase timestamp;
• package information;
• purchase history;
• virtual number assignment associated with purchased services;
• package consumption information (such as minutes used).
Payment card details are processed exclusively by Apple App Store, Google Play, or other authorized payment providers and are not stored by us.
Purchase and transaction records may be retained for up to 7 years  in accordance with financial, accounting, tax, and regulatory requirements.

3.7. Diagnostics, Security Logs and Technical Support Data

To maintain service reliability, security, and quality, we process technical diagnostics and operational logs, including:
• crash reports;
• device model;
• operating system version;
• application version;
• technical error information;
• service performance diagnostics;
• authentication and security events;
• network and connection diagnostics.
Diagnostic data may contain technical identifiers necessary to investigate and resolve service issues.
Authentication codes (OTP) are used solely for authentication purposes and are not retained beyond their operational validity period.
Diagnostic and troubleshooting logs are retained for up to 90 days unless a longer retention period is required for security investigations, fraud prevention, legal compliance, or dispute resolution.
Access to diagnostic information is restricted to authorized personnel only.

4. How We Use Your Data

We process your data to:

  • create and maintain your account
  • provide telecom services (calls and plans)
  • verify purchases
  • prevent fraud and misuse
  • deliver notifications
  • provide technical support
  • comply with legal obligations
  • improve and optimize the app

We process personal data based on:

  • performance of the service contract,
  • user consent,
  • compliance with legal obligations,
  • legitimate interests related to security, fraud prevention, service stability, and improvement of the application.

5. App Permissions

Microphone
Used only to enable voice calls. Required for core functionality. No audio is stored or uploaded.

Certain call-related metadata may be processed or retained where required by applicable telecom, financial, security, or regulatory obligations.
Emergency Calls Disclaimer
ethioCall is not intended to support emergency calls and should not be used as a replacement for traditional mobile or fixed-line telephone services.
Emergency calling functionality is not guaranteed and may be unavailable, limited, or interrupted depending on the user’s location, internet connection, device compatibility, third-party network availability, or local regulations.

Contacts
Used only to display your address book and allow you to select contacts when making calls. Not uploaded to our servers.

Notifications
Used to send important updates (balance, plan activation, call status).

6. Third-Party Services & SDKs

We use the following tools for app operation:

6.1 Firebase Crashlytics

Collects crash logs and diagnostics.

6.2 Firebase Cloud Messaging (FCM)

Used to deliver push notifications.

6.3 Google Play Billing / Apple StoreKit

Used to verify purchases and restore purchases.

6.4 Meta (Facebook) SDK

Used for analytics, app attribution, and marketing campaign performance measurement.
Depending on the platform and user settings, limited technical and device-related information may be processed by Meta in accordance with their privacy policy.

Meta SDK may receive information about application installation, registration events, purchase events, and attribution data used to measure marketing campaign performance.

6.5 SMS and Verification Providers

Used to deliver authentication and verification messages required for account registration, login, and security verification.

For information on how these third-party providers handle personal data, please refer to their respective privacy policies:

We do not use third-party SDKs for personalized advertising or sell user data to advertisers.

7. In-App Purchases (IAP)

All payments inside the app are processed by:

  • Apple App Store Billing
  • Google Play Billing

We receive only:

  • purchase ID
  • token
  • transaction metadata

Refunds and cancellations are regulated by Apple/Google.

8. How We Share Data

We do not sell personal data and do not share personal data for advertising, marketing, profiling, or cross-app tracking purposes.
We may share personal data only where necessary to provide the Service, comply with legal obligations, protect our legitimate interests, or operate our telecommunications infrastructure.
Telecommunications Providers and Carriers
To establish, route, terminate, and deliver telephone calls, we may share limited telecommunications data with telecommunications operators, carriers, routing providers, and network partners.
Such data may include:
• originating phone number;
• destination phone number;
• virtual phone number;
• call routing information;
• call timestamps;
• call duration;
• technical information required to establish and maintain communications.
We do not share call audio recordings because we do not record telephone conversations.
Technology and Infrastructure Providers
We may share limited personal data with trusted service providers acting on our behalf, including:
• Google Firebase (Crashlytics, Cloud Messaging);
• Apple (StoreKit);
• Google Play Billing;
• payment verification providers;
• cloud, hosting, monitoring, and infrastructure providers;
• customer support providers;
• fraud prevention and security providers.
Such providers process data solely for the purposes specified by us and are contractually required to implement appropriate security and confidentiality measures.
Legal and Regulatory Requirements
We may disclose personal data where required by applicable law, regulation, court order, lawful governmental request, telecommunications regulation, fraud investigation, or other legal obligation.
Corporate Transactions
If our business is involved in a merger, acquisition, reorganization, financing transaction, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable confidentiality and data protection obligations.

9. Data Storage & Retention

Account data
Stored while your account is active.

Call metadata
Stored as required by telecom laws.

Local device database
Cleared immediately when you log out or delete your account.

Account deletion
You may request deletion of your account at any time. When you submit a deletion request:

  • Local data stored on your device is removed immediately.
  • Server-side account data is deleted within 1 hour after the request is processed.
  • Certain information (such as call metadata, purchase history, and transaction records) may be retained for up to 3 years, or longer if required by applicable telecom, financial, or regulatory laws.

After the applicable retention periods expire, all remaining data is securely deleted or irreversibly anonymized.

You can request account deletion directly within the app under Account →Settings →User Info, or by contacting us at support@tsolution.ai.

10. International Data Transfers

Your data may be processed in countries outside your residence, including countries where our telecom, infrastructure, or technology partners operate.
We implement appropriate safeguards designed to protect personal data during international transfers, including standard contractual clauses, restricted access controls, and security measures intended to provide an adequate level of data protection in accordance with applicable law.

11. Your Rights

You may:

  • access your data
  • request correction
  • request deletion
  • restrict processing
  • withdraw consent
  • object to processing
  • file a complaint with a data protection authority

Users located in South Africa may also lodge a complaint with the Information Regulator of South Africa.

We aim to respond to privacy-related requests within the timeframes required by applicable law.

Contact: support@tsolution.ai

11A. California Residents

California residents may have the right to:
•    know what categories of personal information we collect, use, disclose, or share;
•    request access to their personal information;
•    request correction of inaccurate personal information;
•    request deletion of their personal information, subject to legal exceptions;
•    opt out of the sale or sharing of personal information;
•    not be discriminated against for exercising their privacy rights.

ethioCall does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may submit privacy requests by contacting us at: support@tsolution.ai

12. Cookies (Website Only)

Our mobile app does not use cookies.

The website may use essential and analytics cookies. See our Cookie Policy for details.

13. Children's Privacy

Our services are not intended for children. Users must be at least 13 years of age, or such higher age as required by applicable law in their jurisdiction.
We do not knowingly collect data from children.
If we become aware that personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

14. Security Measures

We use:

  • encryption in transit
  • restricted access controls
  • secure server infrastructure
  • industry-standard telecom protections
  • PCI-DSS compliant partners

However, no system can guarantee absolute security.

In the event of a data security incident affecting personal data, we will notify affected users and relevant authorities where required by applicable law.

14A. Service Availability

Certain features, communication methods, or telecom services may be unavailable, restricted, or limited in some countries or regions due to local laws, telecom regulations, third-party provider limitations, or government restrictions.

15. Changes to This Policy

We may update this Policy when required. Material changes will be communicated via email or app notice.

16. Contact Information

For any questions:

Technology Solutions Middle East F.Z.E

Office C1 – 1F – SF4499

Ajman Free Zone

Ajman, United Arab Emirates

Privacy Officer / Information Officer:

Technology Solutions Middle East F.Z.E

Email: support@tsolution.ai

Website: www.tsolution.ai

Last updated: 2026-06-09 09:35:17